Contact the ERes Manager
I am an instructor and would like an ERes account
Simply send e-mail
to the ERes manager (email@example.com) and include
I did not see my question or I did not understand
your department and the prefix for the course(s) you are teaching (e.g.,
SOC, EOHS, etc.)
your full name
your regular e-mail address (if different from what is stated in the from:
field of your message)
choice of an initial password (make sure to change this once your account
to the ERes manager and include the following
Please understand that this information is crucial for us to be able to
really help you. The more details you provide, the higher the chance that
the problem will be solved quickly. Thanks for your understanding. We know
that giving all this information is a pain.
Location of station connecting from (home/office/lab -- be specific about
office/lab location; if home, be specific about Internet access, e.g. AOL,
Hunter dial-in, etc.)
Operating system (Win3.x vs. Win95 vs. Mac)
Type and version of browser (remember: Netscape 3.0 and higher is preferred)
Exact step where you run into trouble
Exact error message (if applicable) or missing action/result
Information about previous attempts to do the same (from this particular
computer): Did it work before, when was this?
Information about any (hardware) changes to your computer: Did things stop
working after the change?
I think I have discovered a bug in the program
Basically, follow the same rules as above. But
since you are likely to be a more computer-savvy user, we would like to
ask you an additional favor. Could you try to replicate the error
doing the same thing again and producing the identical glitch? Also, try
to rule out other factors (like congestion on the Internet, slowdown on
the Hunter internal backbone) that may keep you from getting any response.
Also, at times, it helps to just restart (reboot) your computer (even with
Win95) and/or to empty the disk cache of your browser (Netscape).
So, call it a bug only, if you did reboot your computer, ran your browser
with an emptied disk cache and with no other applications running and having
been able to reproduce the glitch under these conditions. Thanks much!
How to send e-mail
To send e-mail, simply click on one of the links above. If you use a browser
where the e-mail feature is disabled (as currently in several labs at Hunter
-- much to my chagrin), use the following address:
In this case, be sure to put "ERes problem" in the subject field --
when reporting a problem, and "ERes new user" when requesting an ERes account.
This will help to speed up a response. When you click on the links above,
the subject field is set up automatically.
Currently, these messages get forwarded to Jamie Wallace at OICIT (firstname.lastname@example.org)
who took over a primary ERes manager from Manfred Kuechler in August 1998.
So, by using the generic address your message will always reach the ERes
manager, whoever is serving in this capacity at any given time.